Making a payment

You’re able to pay your State Auto Insurance bill when you want, in the way you want – online, by phone or by mail.

Pay online

Use your checking account or Visa®/MasterCard®.

Other ways to pay

Sign up for automatic withdrawals

Make sure your payments are always on time by setting up automatic payments from your checking or savings account.

Fill out an authorization form for automatic withdrawals.

Or call 800-444-9950 (option 2) with any questions.

By phone

Call our Customer Service at 1-800-444-9950 to use your bank account or Visa® or MasterCard® credit/debit cards. We're here Monday through Friday, 8:00 am to 7:00 pm Eastern.

By mail

You can pay by check or money order.

Standard mail

State Auto Insurance
PO Box 182738
Columbus, OH 43218-2738


State Auto Insurance
518 East Broad Street 
Columbus, Ohio 43215

Have a question?

Contact us by phone. Representatives are ready to help Monday through Friday, 8 a.m. to 7 p.m. ET at 800-444-9950, option 2 then follow the prompts.

Contact us through live chat. Chat “live” with a Customer Services Representative, Monday through Friday, 9:15 a.m. to 4:15 p.m., ET.