State Auto expansion and growth continues in impressive fashion during the 2000s. Meridian Mutual of Indianapolis, IN, merged into State Auto Mutual. State Automobile Mutual acquired the Beacon Insurance Group of Wichita Falls, Texas. State Auto entered into an affiliation agreement with the Patrons Mutual Group of Connecticut, assuming its operation authority and acquired Rockhill Insurance Group of Kansas City, MO.
2000 December 31, Bob Bailey retired after nearly 20 years of service. Bob Moone was named his successor.
2001 September 11, the entire nation was shocked and devastated by the horrific damage and loss of life from terrorist attacks on the World Trade Center in New York City, and the Pentagon in Washington, D.C. America resolved to heal the wounds of this national tragedy and move forward with strength and solidarity.
2003 State Auto's Claims Contact Center (CCC) evolved into State Auto's 24/7 centralized claims service. Agents and customers could now report claims directly to the center via a new toll-free number or the company’s Web site. In late autumn, State Auto introduced netXpress. This new Web-based application dramatically improved customer service while revolutionizing the way agents worked with State Auto.
2004 The A.M. Best Company, the industry's foremost authority on insurers' financial strength and stability identified State Auto as one of only 15 insurance companies in the U.S. that had earned Best's highest rating of “A+ (Superior)” every year since the rating system began in 1954.
2005 State Auto continued its stellar rating with A.M. Best, and also made the Forbes Platinum 400 list for 2005. In August 2005, Hurricane Katrina hit the Gulf Coast. The city of New Orleans was devastated along with coastal Mississippi and Alabama. Shortly thereafter, Hurricanes Rita and Wilma followed, adding further damage to an already paralyzed coastal area.
2006 Forbes magazine selected State Auto Financial as the "Best Managed Insurance Company in America" for 2006. This honor, in addition to record earnings for 2005, kicked off the year in spectacular fashion. In early February, Robert P. (Bob) Restrepo Jr. was elected chairman and chief executive officer, succeeding Bob Moone, who retired in May.
2009 For demonstrating a strong commitment to the independent insurance agency system in Indiana, State Auto was named the 2009 Company of the Year by the Independent Insurance Agents of Indiana (IIAI). State Auto also received an award for technology leadership with the “ACORD Innovative Implementation” award at the ACORD LOMA Insurance Systems Forum, held in Lake Buena Vista, Fl.
At left: Robert P. Restrepo Jr., who was named Chairman, President and CEO of the State Auto Companies on February 10, 2006.