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State Auto, Applied Systems, and Safelite Solutions 'transform' auto glass claims


COLUMBUS, Ohio – March 14, 2007
– The State Auto Insurance Companies are one of the first carriers to make auto glass claim reporting faster and easier than ever with online reporting for agents via Safelite® Solutions and Applied Systems.

State Auto recently implemented IVANS® Transformation Station™, a routing service that creates a bridge between Applied Systems agency management systems and State Auto’s agency extranet, AgentSite.

Now, thanks to a partnership between Safelite Solutions and Applied Systems, independent State Auto agents using Applied Systems agency management systems have an easy, user-friendly and efficient way to process auto glass claims. Agents can collect a claimants’ basic information and submit the claim to Safelite entirely through their Applied Systems agency management systems, saving time and creating a high level of policyholder service.

“State Auto is proud to be among the first carriers to offer this level of service to our agents,” said State Auto Chairman and CEO Bob Restrepo. “We are continually looking for ways to enhance the already tremendous value that independent agents offer insureds. This new method of auto glass claim reporting certainly fits the bill.”

Online auto glass claim reporting is available immediately for all State Auto Applied Systems agencies following their regular Transformation Station update.

The State Auto Insurance Companies, headquartered in Columbus, Ohio, are engaged primarily in writing personal and commercial insurance products through more than 22,500 independent agents associated with approximately 3,000 agencies in 28 states. The State Auto Companies include State Auto Financial Corporation (NASDAQ:STFC), and State Automobile Mutual Insurance Company, which is one of only 14 companies rated A+ (Superior) by the A.M. Best Company every year since 1954.

Columbus, Ohio-based Safelite Solutions provides property and casualty claims management services to more than 100 insurance and fleet clients, including 17 of the top 30 U.S. property and casualty insurance companies. A subsidiary of Belron USTM, Safelite Solutions operates two national contact centers and manages a network of more than 10,000 claim fulfillment providers.

Applied Systems, Inc.is the industry leader in insurance agency and broker management system software. The company develops and supports products and services for accounting, customer, policy, claims management, and all related agency functions. More than 126,000 users in 11,000 agencies of every size and complexity level use Applied Systems technology and services. The company leads the industry in agency-carrier real-time and batch communication solutions. Applied Systems automates insurance transactions at every distribution level from consumer through carrier, providing technical support and professional services to maximize customers’ return on investment. www.appliedsystems.com

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