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Filing An Auto Insurance Claim

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To file a claim, follow these steps:

1. Call your insurance agent as soon as possible, regardless of who is at fault. Find out whether you're covered for this loss. Even if the accident appears minor, it is important that you let your insurance company know about the incident.

2. Ask your agent or company representative how to proceed and what forms or documents are needed to support your claim. Your insurance company will require a “proof of claim” form and, if there is one, a copy of the police report. Increasingly, companies allow you to monitor the progress of your claim on their Web site.

3. Supply the information your insurer requests. Fill out the claim form carefully. Keep good records. Get the names and phone numbers of everyone you speak with and copies of any bills related to the accident.

4. Ask your insurance agent or company representative the following:

  • Does my policy contain a time limit for filing claims and submitting bills?
  • Is there a time limit for resolving claims disputes?
  • If I need to submit additional information, is there a time limit?
  • When can I expect the insurance company to contact me?
  • Do I need to get repair estimates for the damage to my car?
  • Will my policy pay for a rental car while my car is being repaired? If so, how much?

5. Remember, each state has its own laws governing the claims process. If you have any questions, call your agent, company representative or your state insurance department.


Courtesy of the Insurance Information Institute (http://www.iii.org/)

Copyright © 2014 State Auto Insurance Companies. All rights reserved.
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