Tools and Education


Having Trouble Settling A Claim

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If you are unsatisfied with how your insurance company is handling your claim, you have several options:

Talk to the agent or company representative who sold you the policy
Let the agent know that you are dissatisfied and explain the specifics of your problem.

Contact the claims manager of the company
Provide a written explanation of your problem with copies of supporting documentation. Remember to send only a copy and not any original documentation.

Contact your State Insurance Department
Insurance is a regulated industry and your state department of insurance should be able to help you resolve your problem.

Call the National Insurance Consumer Help Line
This toll-free telephone service (800-942-4242) can help you work with your insurance company to solve the problem.

Courtesy of the Insurance Information Institute (

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