Identity Theft

With millions of Americans being victimized each year, identity theft is the fastest growing crime in our country today. Although everyone is a potential target of identity theft, not everyone is protected. And that’s where State Auto can help you and your family.

For no additional cost, our Identity Theft Protection Program is provided to all State Auto home and farm insurance customers. The program includes complimentary Identity Theft Recovery Service and Identity Fraud Expense Reimbursement Coverage.

Identity Theft Recovery Service
State Auto is partnering with Identity Theft 911®, the premier identity theft resolution provider in the nation. Here you’ll receive one-on-one expert assistance should you become a victim of identity theft. A personal advocate and fraud specialist will work with you every step of the way until your identity is restored. You’ll also receive:

• Systematic notification to credit bureaus, creditors and collectors, governmental agencies, and relevant parties
• All phone calls and documentation needed to resolve your identity theft
• A 3-in-1 credit report and credit monitoring
• Threat alerts, proactive tips, education and follow-up calls to avoid recurrence
• And much, much more

Note: If you should need to rebuild your identity due to a natural disaster, such as a flood, hurricane or tornado, Identity Theft 911 will happily assist you with this as well.

To access more detailed information about identity theft, including tips on how to avoid it, and other helpful resources from Identity Theft 911, please click here.

Identity Fraud Expense Coverage
State Auto provides, at no additional cost, up to $15,000 of coverage to pay for expenses incurred as a result of identity fraud.* Costs for notary fees, mailing costs, lost income, charges for long distance phone calls, and more that are incurred as a result of identity fraud are also covered.**

How a Policyholder Obtains Service

1. A concerned policyholder calls State Auto toll free: (800) 766-1853
2. A State Auto Claims Contact Center associate validates the caller as a current policyholder.
3. The policyholder is referred to State Auto's Identity Theft area to determine the extent of service needed.
4. The policyholder is transferred to an advocate from Identity Theft 911.

* For full details, see the endorsement provided with your policy.
** This coverage is subject to a $250 deductible.