Frequently Asked Questions
How can I obtain a confirmation that my online payment was received?
Confirmation will be sent to your email address within 24 hours of your submission.
How do I add a driver to my auto insurance policy?
Contact your independent State Auto agent, who will be more than happy to help. Make sure you have all of the relevant information about the new driver, including their date of birth and driver's license number.
How do I make changes to my policy?
Your independent State Auto agent can assist you with everything from changing an address to increasing or lowering your deductible.
How do I add a new car?
It's always a good idea to check with your independent State Auto agent before you buy that car to see how it will affect your insurance premium. Before or after the purchase, give them a call, making sure you have plenty of details about the new car, including the vehicle identification number.
How can I obtain new ID cards or a copy of my policy?
Your independent State Auto agent can provide you with new ID cards or a copy of your policy. You may also send a written request to: State Auto Insurance Companies, Attn: Corporate Communications, 518 East Broad Street, Columbus, Ohio 43215.
How do I cancel my policy?
Unfortunately, policy cancellations cannot be handled directly by State Auto, either by phone or email. In order to cancel your State Auto policy, please contact your independent agent.