I'd like to pay my bill

There are differences with online capabilities between policies and accounts. We want to be sure to get you to the right place.

You can find your account or policy number on your declarations page or ID cards.

If you have 10 numbers with no letters (ex. 2458357910) that’s an account number.  Please click here, if you have an account number.

Do you have 2 or 3 letters with 7 or 8 numbers (ex. AAA1234567 or AA12345678)? That’s a policy number.  If you have a policy number, the information you need is right here on this page.

Can't find exactly what you are looking for or have questions? Contact our Customer Service Department at 800-444-9950 8 a.m. to 7 p.m. ET Monday - Friday or by email at CustomerService@StateAuto.com.

Pay online

Use your checking account or Visa®/MasterCard®.




Other ways to pay

Sign up for automatic withdrawals

Make sure your payments are always on time by setting up automatic payments from your checking or savings account.

Fill out an authorization form for automatic withdrawals.



Or call 800-444-9950 (option 2) with any questions.

By phone

Call our Customer Service at 1-800-444-9950 to use your bank account or Visa® or MasterCard® credit/debit cards. We're here Monday through Friday, 8:00 am to 7:00 pm Eastern.

By mail

You can pay by check or money order.

Standard mail

State Auto Insurance
PO Box 182738
Columbus, OH 43218-2738

Overnight/express

State Auto Insurance
518 East Broad Street 
Columbus, Ohio 43215